PA 2-1-1 Southwest expands its text and chat capabilities to Cambria and Somerset Counties - PA 2-1-1 Southwest, powered by United Way

2-1-1 Social Media

PA 2-1-1 Southwest expands its text and chat capabilities to Cambria and Somerset Counties

PA 2-1-1 Southwest is proud to announce extended 2-1-1 services to Cambria and Somerset Counties. All residents now have the ability to text or chat online with a 2-1-1 resource navigator if they are experiencing a crisis situation.

“We are always searching for new and effective ways to positively impact our residents here in Cambria and Somerset,” said Bill McKinney, president, United Way of the Laurel Highlands. “We evaluated these new features from PA 2-1-1 Southwest, and knowing they are a high quality and high functioning organization, we wanted to move forward with them.”

United Way of the Laurel Highlands has been a partner with PA 2-1-1 Southwest since 2017 for after-hours coverage. Residents had the ability to dial 2-1-1 when they were in need of assistance, but the organization is hoping more people will be encouraged to reach out through text and chat, which for some, might be a more accessible and convenient way to communicate.

“These are critical avenues that our residents can now use to access these services,” McKinney explained.

PA 2-1-1 Southwest now manages the large database that provides information on hundreds of organizations and over a thousand programs and services throughout Cambria and Somerset County. Last year, 2-1-1 received 1,161 calls from Cambria and Somerset Counties, and they anticipate receiving more contacts with these added services.

“It’s nice to have such a strong partner, like PA 2-1-1 Southwest, working right alongside you,” McKinney said.

Submit a Comment

Your email address will not be published. Required fields are marked *